#VikingVictims. I explain ship swapping in the section: What Happens If Your Cruise Is Affected By Water Level? Special fares plus Free airfare valid on select 2023 departures of Eastern Seaboard Explorer and Canada & New England Scenic Shores. Heres what you need to know. The cruise line offered her future cruise vouchers worth 125 percent of her fare. Virgin Voyages. Travel Codex is owned by Travel Codex, LLC. He made the commissions, we will not sail and lose 14,000 dollars. Wanted us to travel with 3 flights via 2 countries, when we complained they hid behind T & Cs very sneaky & very poor customer service, they cited they couldnt absorb costs of a more direct flight routing. Most all other cruise lines have dropped this mandate. Why all other passages under the same situation had no such problem were not explained by Viking. BBB Business Profiles generally cover a three-year reporting period. This guarantee is combinable with all other Viking offers available. Viking has cancelled all 2022 departures of its Russian river cruise itineraries and ceased all operations in the country for the remainder of the year. Royal Caribbean International and Celebrity Cruises have canceled several trips as the Omicron variant continues to wreak havoc with the cruise . . These levels can swing widely both up and down. My experience with Viking River Cruises is that if they cancel, they will either refund your money or . We rebooked our trip but Viking canceled it again and another voucher was issued. Not enough for the money hungry cruise line. It also stated that if we were unable to use the voucher we could be refunded the original amount we paid to Viking. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. The Rhine River is more sensitive in terms of river flow because it lacks the dams that are on the Danube River. On 12/20/20 Viking cancelled this cruise. Heres what you need to know. The guest services lady said well you can complain at the Share your photos and videos with others to prove the truth of your words. Steve is a life-long avgeek and a points and miles player. . Should you wish to change your reservation, you can choose which policy works best for you: Vikings Risk-Free Guarantee or standard cancellation policy. When you are covered by the Risk-Free Guarantee you may change your cruise reservation with notification to Viking. Refund or partial credit. Viking Ocean and River is currently operating all upcoming scheduled itineraries. Our points-obsessed staff uses a plethora of credit cards on a daily basis. Looks like our September cruise to the Fjords is in the process of being cancelled! When we got this schedule yesterday, we asked her ********** if she could rearrange things to take this cruise. We have a very good rain forecast for this Thursday/Friday, and fairly heavy rains coming, so [the situation] might change.. I was told I would have to pay full retail fare in addition to what had already Viking made an error and owes me reimbursement for charges made on February 1. The couple shore excursions we went on were lame and horrible. The line confirmed the steps to TTG on Wednesday (2 March) and said it was "deeply opposed" to the . A sales representative ******. Thanks for reaching out, Itom, although we regret to learn of your experience with booking excursions. I booked the flight through Viking to a Christmas market river cruise. "But this is not a problem at all" - he said, because all we need is to make a booking for any date, just as a placeholder. Then in Philadelphia We have since then tried to book a trip two times, and the required medical of a vaccine status made us cancel again. This is known as ship swapping. Viking is bringing back river cruises to Europe in July. This made it impossible to catch the next flight from ***** to buenos Aries. The drought category in England has reached the most severe designation of severe drought. This requirement was enacted after we booked this trip . Weve been cruising since March with no issues until August, said Schreiner. Their luggage has been moved over automatically so by the time they arrive on the ship they have their luggage, and then they sail on the other ship back to the destination.. Claire and Stanley Keyles planned a dream vacation for June 2020. To go on the cruise people do not have to supply a negative covid test so you still go on the cruise in theory even if you have covid. My bag didn't make it. Tauck says it deals with compensation on a case-by-case basis. Since the ships are nearly identical, if you do transfer to another ship, you should be in a similar stateroom as the original ship. Many passengers were distressed by the lack of fresh water. Scenic. I appreciate the time. Seems the generous cancellation risk free ended 30 June and despite booking direct with Viking no mention of the changes was made. Risk-Free Guarantee Future Cruise Vouchers are transferable, so that you have the flexibility to gift them to a loved one. Viking Cruises has ceased all operations in Russia this year in response to the Russian invasion of Ukraine. This also had the water turned off and was unable to flush. We were informed by the booking person at Viking that we could change the date as necessary for as long of period of time, even years down the road. It closely resembles one of Viking's highest rated world cruises in the past, Chairman Torstein Hagen said in a live webinar Sunday when passengers were notified of the change. This card is also incredibly rewarding for travel purchases, helping you rack up a ton of Membership Rewards points for your next award trip. Subscribe to Apple News. Why didn't Viking pay to dock? I was told to claim on my travel insurance if I had any.I had to send three emails to receive a response and cancellation certificate from Viking Cruises. Jim. Viking River Cruises has left an official reply on this complaint. Booked a trip just before covid hit which had to be canceled for obvious reasons. 12/21- 12/28/2022 There are no uniform river flows and water levels are unpredictable. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Norwegian Cruise Line | Travel Requirements & Safety Protocols. Viking Polaris Current cruise: 13 days, one-way from Buenos Aires to Valparaiso-Santiago Viking Expeditions Tracker Itineraries Deck plans Accidents Viking Neptune Current cruise: 137 days, one-way from Fort Lauderdale to London-Tilbury Viking Ocean Tracker Itineraries Deck plans Viking Mars Current cruise: 14 days, one-way from Sydney to Auckland On the last day, all running water was turned off until we left the ship. Do not book with Viking Cruises ,they turned my cancelled trip into vouchers with expiration dates that I never knew about. The ship can welcome up to 386 passengers, and. was 4 units wide . . That' our policy,. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. Because we were given a voucher, we can not get out money back. We are unable to meet their requirements and therefore want our funds returned to us. In the same cabin. But all was not lost. We were treated like animals. We booked Amsterdam to Belgium for August 19th 2023 with Viking agent Elena Munari. Improve earnings, maximize rewards and track progress toward dream trips. They said they did. Unlike ocean cruising, river cruising has a lot of fluctuations in water levels. We were issued the vouchers that had an expiration date October 2022. A place on the excursion I tried to book. Viking is probably the most unsympathetic/unprofessional company I have ever experienced. He was assertive and very confident, pushy and eager to make the booking. The trip was for September 2020 but was cancelled due to the pandemic. Viking Ocean Ships Currently Sailing: Viking Jupiter Viking Orion Viking Mars Viking Neptune Viking Saturn Viking Sea Viking Sky Viking Star Viking Venus The pandemic has not ended, and some sailings have been cancelled due to too many Covid-19 cases onboard. Thank you. Viking River Cruises 548 complaints 314 resolved 234 unresolved File a complaint to Viking River Cruises Viking River Cruises contacts (added by reviewer) Phone number +1 800 304 9616 Address 5700 Canoga Ave, California United States Website www.vikingrivercruises.com Category Cruise Lines View full information Most discussed complaints The plane returned to the gate and he was transported to the local hospital. RHINE GETAWAY. I thought that Viking was reputable, so I put too much faith in them. BBB Business Profiles are subject to change at any time. This may involve the cruise line putting you up in one or more hotels and paying for restaurant meals. At no point when we rebooked using our vouchers, were we told the vouchers were not covered under the insurance plan. Weve canceled one cruise on the Danube and have made a few mostly minor alterations to a small handful of cruises on the Rhine, a Tauck spokesman told TPG when asked about this years cruises. Get up to $300 back per calendar year on the Equinox+ digital fitness app, or eligible Equinox club memberships when you pay with your Platinum Card. The cruise was cancelled due the pandemic ($11,367.50) Viking offered us to support the company and not get a refund if we accepted a voucher of 125% We said yes. The first five miles of headwaters have completely dried up. ST PAUL, Minn. There's been a lot of fanfare surrounding America's Great River cruise operated by Viking Cruises. If the water issues are closer to the beginning or end of an itinerary, cruisers may have to spend a few days in hotels or bussing to destinations rather than sailing there. Weve taken note of your feedback and while we understand you have already been in contact with our team, if you'd like discuss this matter further we welcome you to email TellUs@vikingcruises.com with your booking information. They also issued non refundable vouchers for our port excursions. Then before the departure, Viking cancelled operations and offered us vouchers for future cruises. River boats are unique because they can float in just five to six feet of water. When Viking River Cruises canceled my cruise in 2021 for Covid, they gave me a cruise voucher for 125% and some optional packages as an incentive to rebook. AMA Waterways | Travel Requirements & Safety Protocols. We have rescheduled 2x as we refuse to get the Covid vaccine and Viking will not allow boarding if you are not 100% vaccinated. At the time we did we also asked that trip insurance be added. I told a member of staff about this and was directed to use a toilet on the top deck. We called Viking and there is nothing that they will do to be able to use the over $7,000 paid for the trip. Some years, low water levels caused disruptions as early as June and some years as late as October. took the call and told us that schedule wouldn't be available most likely till January 2023. . We paid 529+40 USD purchasing fees each for the tickets. Desired outcome: NEVER BUY A VIKING CRUISE VOUCHERWe will be sailing with a different cruise line and will not be back to Viking. Viking Celebrates Start Of Inaugural Season In North America's Great Lakes Read More May 17, 2022 Newest Ocean Ship In Viking's Award-Winning Fleet Named By The Countess Of Carnarvon Of Highclere Castle Read More May 12, 2022 Viking Takes Delivery of Newest Ocean Ship Read More April 25, 2022 Review for Viking Osiris to Middle East Swirling Kilt 2-5 Cruises Age 60s Read More Sail Date: December 2022 Cabin Type: Suite with Veranda Helpful Christmas on the Mississippi Review for. Why? I have always liked Viking cruises and have been on 13, counting the one I am currently on. Best card for premium perks while traveling, Capital One Venture X Rewards Credit Card, The Business Platinum Card from American Express, The best places to see cherry blossoms around the US this spring, Looking back: How my points and miles strategy has changed over the years, The best increased card offers to sign up for this March. For an explanation of our Advertising Policy, visit. Think 3 times before booking with Viking!!! The other typical plan is to put the passengers on buses to get around the affected areas. We booked a January 2021 cruise. Plus Ups are excluded. My husband and I booked with Viking in December 2019 for the Rhine Getaway Cruise for December 2020. Having trip insurance may pay you in full depending on your coverage. Viking offered us to support the company and not get a refund if we accepted a voucher of 125% Not one thing but some flowers in the rain and unsafe steps and more Booking number 7141933 , I am out the $3500 no matter what) and a friend who will take my place must pay her full share of the room as well! On 10/12 as our plane was taxiing for departure, my husband suffered a medical emergency. (Enrollment required for select benefits.). Check with your cruise line on current cruising conditions and what you can expect from them. She really needs this positive experience to look forward to. Use down arrow key to expand the menu and up arrow key to collapse the menu and hit enter to select the link, Change your cruise date up to 14 days prior to departure, The ultimate flexibility: You have 24 months to select your new cruise date, Combinable with all other Viking offers. The next indicator of river flow problems is the Thames River in England. Instead, in the most extreme cases, AmaWaterways will create a new itinerary. Then when operations started again, we decided to book a cruise to sail November 2021 At the time we booked, vaccines were not a requirement. We would never do a river cruise again, Paid for a cruise in Nov 2021 for an Oct 2022 cruise, 2 days before departure I broke both wrists, contacted Viking about a credit for for a future cruise - a very rude man said Viking would do nothing- they had my money for almost a year and basically told me "to bad". They are just taking the thousands of dollars we gave them from us and we are getting nothing in return. Its not an American company so they feel like they can treat Americans any way they want. The Risk-Free Guarantee allows guests to change their cruise date up until 14 days before their planned departureand Viking will waive any fees. Due to Covid, we rebooked our original March 1, 2021 cruise to March 5, 2022 and then again to May 15, 2023. After contacting viking to inform the situation, Viking booked another flight for us. We booked a river cruise from Istanbul to Venice. It is February 1st today and I went online to book excursions for a trip almost 3 months from now. 4. During our Antarctica cruise, as suggested by the on board customer services, we submitted our request for the reimbursement with receipts. Submit a complaint and get your issue resolved. However, as everyone knows, predicting the weather is not an exact science. Thank you. As compensation we have been offered a derisory 200 voucher towards a future cruise. Sheila Davies is a retired gas industry professional based in Northumberland, England. I have had the cruise booked for probably a year but only now would the allow me the opportunity to purchase the spoils. This compensation may impact how and where products appear on this site (including, for example, the order in which they appear). service we should have received at least a partial refund . They just decided to keep our hard earning money. At this time, we expect the ship will resume its scheduled operations on February 18, 2023. Plus, your own feed of TPG content. I purchased two of each of the following through ACH: Should you have any lingering questions ahead of your voyage, we welcome you to call our Service Specialists at [protected] where we would be happy to assist where possible. In Europe, we dont cruise in January, February and into early March because its too cold, he explained. Here is a message that appears on the Viking River Cruise webpage: The cruise line may elect to cancel your cruise. The current welcome offer on this card is quite lucrative. I encourage all Americans to do the same. BBB Business Profiles may not be reproduced for sales or promotional purposes. Just return on our river cruise . Viking Cruises is a cruise line providing river and ocean cruises, with operations based in Basel, Switzerland. Premium Air. Coach would have been better. Earn 5X Membership Rewards Points for flights booked directly with airlines or with American Express Travel up to $500,000 on these purchases per calendar year. We are told now that change is not possible at all because vouchers have expired. We then Our Viking cruise embarkation was delayed by 2 days, shortening our trip from 12 to 10 days. The sailings. The booking # is *******. Cancellation conditions 2. Europe is experiencing unprecedented drought and heat conditions. NEW! 1. We accepted and paid an additional insurance premium. We paid for the trip and had trip insurance. Thu 13 Jan 2022 01.00 EST Last modified on Thu 13 Jan 2022 18.22 EST. We feel we should get the $3,494 dollars refunded to us. Later after giving our deposit (another $8,000) we found out that ******** become a requirement to sail.My husband and I, both for health reasons can not get the vaccines and Viking to this time has been holding our money ($11,367.50) for 3 years (going to the 4th) even when we have requested several times and even hired an attorney to get our money back.When we booked the 2nd cruise, no one told us that we will loose our chance to get a refund. If water levels fall, riverboats can have trouble sailing all the way to Budapest. Viking has responded to his passing by cancelling the nearly $9,000 I paid for my husbands share of the trip. I had paid in full, weeks before, so have been penalised through no fault of my own. Had a planned eastern European river cruise starting mid-October for over a year. One of the most popular rivers, the Rhine has river levels falling fast. Not for the voucher amount. Why? The dream vacation I have waited for 8 years has gone down the drain. Viking's move follows announcements from other cruise operators saying they are . Bookings with more than 30 persons Conference bookings made by Customers Service and Sales Department Bookings paid by invoice by companies Companies with annual agreements Bookings with more than 5 hotel rooms The specific conditions that apply to your booking can be found in your . Just as with ocean sailings, theres always a risk that weather and river/sea conditions can impact that itinerary, and cruisers must accept that itineraries cannot be set in stone. Call to book now: 1-800-207-7286. The Rhine River is the main artery for German and Swiss transportation and also French, said Schreiner. Cruises - Very disappointed with Viking River Cruises - Reservation # 2672768 We were supposed to do a river cruise and ended up doing a motor coach tour due to low river levels. As a matter of policy, BBB does not endorse any product, service or business. Passengers wait to board the luxury cruise ship Viking Mississippi, berthed at Lambert's Landing in St. Paul, on Saturday, Sept. 17, 2022. The area is protected and thats where you have the low water issues. Viking Ocean Cruises. The 13-city cruise was supposed to take passengers between St. Paul and New . By. For that reason, the Rhine River is feeling greater effects of river flow and sooner than compared with the Danube. The difference between what they gave us as a credit for a 2023 cruise (which we booked so we didn't lose all of our money) and what we originally paid is $3,494 dollars. In this case, you will receive a full refund of your cruise fare. I complained initially that I was not given a direct flight. Viking has refused. Viking River Cruises The line is canceling all 2022 departures of its Kyiv, Black Sea and Bucharest itinerary. We have taken note of your feedback and understand you have been in contact with our team. Maximum capacities of 164 passengers and 47 crew. If you are concerned about the water level on your upcoming river cruise, do your due diligence before you take any action. I am writing about booking number 7045921 sailed Jan.12 2023. In a statement issued to the Star Tribune, Viking confirmed that some of the ship's first scheduled departures were canceled this summer, and that the luxury vessel is temporarily operating. They said they did not think we could get a refund as our money had been converted to a voucher and vouchers were not refundable with our insurance. Simply make the simple changes to the hotel reservations so that one of the rooms includes two beds. Guests have the option to transfer their reservation to 2022; receive a 100% future cruise credit . Utter and total joke. The bottom line is, we have ********* at VRC. I was told Viking doesnt own the hotel and the hotel will not let me make a change since Viking handled the booking.

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